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Returns Policy

If you are not completely satisfied with an Ostelia purchase for any reason, please review our return policy below. Products must be returned in new or gently used condition. Ostelia monitors return activity for abuse and reserves the right to limit returns or exchanges at Ostelia in all instances.

Ostelia.com Purchases

Ostelia.com purchases can be easily returned for free by mail if you use our pre-paid return shipping label (follow the return procedures described below). We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error.

Please allow two weeks for your return to be processed if sent by mail. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.

  • When you return your purchase to Ostelia.com by mail and we receive your item within 60 days of purchase, if you paid with a credit or debit card, you will receive a full refund to your credit or debit card for the purchase price of the item. If you paid with PayPal, you will receive a full refund to your PayPal account.
  • If we receive your item by mail within 61-90 days of purchase, or if your item was paid for with your PayPal account and we receive it by mail within 90 days of purchase, you will receive a full refund in the form of an online store credit for the item which may be redeemed at Ostelia.com.

Items purchased on Ostelia.com may not be returned by mail, and will not be refunded, 90 days after the purchase date. Items shipped to Ostelia outside of the returns window, not in new or gently used condition, without a receipt, or not purchased at Ostelia, may not be credited back or returned to you.

Here are the steps to return your item:

  • Fill out both sides of the Return Form attached to the Order Summary and include the Return Form with your items. Include your name, e-mail address, and phone number so that we can contact you, if necessary.
  • Package your return item in the manufacturer’s product box and Ostelia packaging (if available).
    Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.
  • Print the Prepaid Return Label from ostelia.com/returns and mail your return via United States Postal Service.
  • You will receive an email confirmation when your return is processed.

Returns can be mailed to:
Ostelia
541 W Capitol Expwy #177
San Jose, CA 95136

It takes up to two weeks to process returns and credit your account or to issue an online store credit. Please note that your financial institution may take longer to reflect the transaction. If you have any questions about your return, please contact Customer Service at support@ostelia.com

Ostelia Purchases on Amazon

Ostelia product purchases made on Amazon follow Amazon’s return policy that is listed here.